The book addresses quality management in business organizations through theory and practice, as it represents an integrated and comprehensive reference that enables researchers and students studying the specialty of business administration to familiarize themselves with all aspects related to quality as a managerial input for all organizations, small or large, national or international. 

Book description:

• Author's name: Dr.. Bouhroud Fethiyeh 

• Number of pages: 352 pages

• The subject of the book: Quality management in business organizations

The contents of the book:

1. Introduction
2. Part I: Theoretical grounding of TQM in the organization

• Chapter one: Basic concepts of quality
• Chapter two: Organizational Quality Management
• Chapter Three: Total Quality Management
• Chapter four: Intellectual approaches to total quality
• Chapter V: Quality management and organizational change

1. Section II: Key elements of total quality management in an organization

• Chapter Six: The role of administrative leadership in implementing TQM
• Chapter Seven: The Strategic Perspective on Total Quality
• Chapter VIII: Continuous Quality Improvement
• Chapter IX: Human Resource Management under TQM
• Chapter Ten: Supplier Relationship under TQM
• Chapter Eleven: Customer Relationship Management under TQM

1. Section III: Quality Management Techniques and Selected Topics

• Chapter Twelve: Quality Cost Management
• Chapter Thirteen: Quality control methods
• Chapter Fourteen: Hexagonal deviation
• Chapter Fifteen: Selected topics

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