Exchange and Return Policy - Dar Alzaman Bookstore

In order to provide the best online shopping experience, we are committed to applying the regulations of the Ministry of Commerce in the Kingdom of Saudi Arabia related to consumer rights, and we explain below our exchange and return policy:

First: Non-returnable or exchangeable products

We would like to draw the attention of our valued customers to the fact that Books and reading accessories (such as dividers, agendas, notebooks, and other reading-related supplies) No refunds or exchangesin order to preserve intellectual property rights and product quality.

II: Returnable or exchangeable products

Returns or exchanges are available For other products in the storeunder the following conditions:

• The request for return or exchange must be made within a period not exceeding 7 days from the date of receipt.

• The original condition of the product as received, without use, damage or breakage of the original packaging.

• Attach the purchase invoice or proof of payment.

III: Cases in which returns or exchanges are accepted without conditions

• If the product arrives is damaged or has a manufacturing defect.

• If you receive Different product about the order.

In these cases, the library is responsible for all shipping and return costs.

IV: How to Apply

You can contact us through our customer service via the email or WhatsApp number shown on the Contact Us page, providing us with the order number and a picture of the product if necessary.

V: Financial recovery

• is done Refund with the same payment method used at the time of purchase within a maximum of 10 working days After the application is approved.

• If the order contains multiple products, only the products that meet the conditions will be refunded.

Note: Dar Alzaman Library reserves the right to amend this policy at any time in accordance with updates to official laws and regulations.